Nabta Garden

Good to know

Policies

Everything worth knowing before and after you order — our terms, and how returns work.

Last updated June 2026

Thanks for shopping with Nabta Garden. By browsing the store and placing an order, you agree to the terms below — please read them before you complete a purchase.

1.Our plants

  • Every plant is hand-picked and checked for quality and health before it leaves us.
  • As living things, plants vary slightly in color, height, and shape from the photos you see.
  • Lighting and screen settings can make a plant look a little different online than in person.
  • Availability shifts with the season, so the exact plant is confirmed when your order is prepared.

2.Orders & payment

  • Your order is confirmed once you place it and we verify the details.
  • Payment is currently by cash on delivery — please have the amount ready when your order arrives.
  • If an item turns out to be unavailable or a pricing error occurs, we may cancel the order before delivery and let you know.

3.Delivery

  • We’ll reach out to arrange a delivery time that works for you.
  • Please make sure your address and phone number are correct so we can reach you.
  • If no one is available at the agreed time, a repeat delivery attempt may add a fee.
  • Orders are usually delivered within 24 hours.
  • The plants used in glass terrariums may vary slightly depending on what’s freshest.

4.Plant care

  • Plants arrive healthy and well cared for; once they’re delivered, their ongoing care is in your hands.
  • We can’t be responsible for damage caused by unsuitable placement or care after delivery — but we’re always glad to share care tips.

5.Intellectual property

  • All images, text, designs, and content on this store belong to Nabta Garden and may not be reused without our permission.

6.Changes to these terms

  • We may update these terms from time to time; any change takes effect as soon as it’s posted here.
  • Continuing to use the store means you accept the latest version.

Because our products are living plants, returns and exchanges are limited. Here’s exactly how it works.

1.When we accept a return

  • Returns or exchanges are accepted only if a plant arrives damaged or doesn’t match its description.
  • The issue must be reported within 24 hours of receiving your order.
  • Please send a clear photo showing the condition of the plant.

2.When we can’t accept a return

  • We can’t accept returns for a change of mind, or for damage caused by handling, placement, or care after delivery.
  • Slight natural variation in color, size, or shape is normal and isn’t considered a defect.

3.How to request a return

  • Contact us on WhatsApp or Instagram within 24 hours with your order number and photos.
  • Once we’ve confirmed the issue, we’ll arrange a replacement or a full refund.

Your privacy matters to us. This policy explains, in simple terms, what information Nabta Garden collects, why we collect it, and how we look after it.

1.What we collect

  • The details you give us when you order: your name, phone number, and delivery address.
  • Your email address — required if you create an account, and optional when you order as a guest.
  • Your order details, including any gift recipient name and the notes you add for the driver.
  • If you create an account, your basic account details and order history so you can see your past orders.

2.How we use your information

  • To prepare and deliver your orders.
  • To contact you about your order — for example, to arrange a delivery time.
  • To send you important messages about your order or your account.
  • To keep the store running smoothly and to keep it safe.
  • We never sell your personal information to anyone.

3.Who we share it with

  • Our delivery team, so your order can reach you.
  • The authorities, if we are required to by law.

4.Ordering as a guest

  • You can order without creating an account; we still need your name, phone, and address to deliver.
  • We keep a record of your order so it can be tracked — please keep your order details private.
  • You can follow your order anytime using your order number and the phone number you used at checkout.

5.Payment

  • Orders are currently paid by cash on delivery, so we do not collect or store any card details.

6.Cookies

  • We use cookies to keep you signed in and to remember your cart so the store works properly.
  • We don’t use them for advertising.

7.Keeping your information safe

  • We take care to protect your personal information and limit who can access it.
  • We keep your information only for as long as we need it for your orders and our legal obligations.

8.Your choices

  • You can view and update your details any time from your account.
  • You can ask us to correct or delete your information by getting in touch.

9.Children

  • Our store is intended for adults, and we don’t knowingly collect information from children.

10.Changes to this policy

  • We may update this policy from time to time; any change takes effect once it’s posted here, with the date above refreshed.

11.Contact us

  • Questions about your privacy? Reach us on WhatsApp at +965 9873 0831, on Instagram @nabta_garden, or by email at support@nabtagardens.com.
  • Nabta Garden — Commercial License No. 2017/952.